Best-in-class MSP to support an expanding financial services client.

10/28/2024

“Leadership appreciates your ease of access, diligence, collaboration, and continued support. Your team is amazing to work with.” -KellyOCG client

The challenge: A self-managed program needed upgrading.

The client—a Fortune “Most Admired Company”—ran a self-managed, low-touch MSP utilizing IQN as their VMS technology. The internal team consisted of three resources supporting a historical headcount of 1000 averaging $120M in expenditures annually.

They were looking to completely transform the model delivering a best-in-class MSP solution to support their expanding organization. They needed a partner that could align with their high-touch culture and enthusiastically undertake a journey with them.

The solution: KellyOCG brought experience and expertise.

KellyOCG was selected based on our high-touch approach, alignment to the client’s strategic goals, and on-site resources providing the highest level of customer service. Key highlights:

  • A 20-person team includes a 20+ year KellyOCG veteran as program leader, a dedicated process excellence leader focused exclusively on strategy, and multiple resources who have practiced IT recruiting during their careers.
  • Strategic benchmarking of rates and performance against similar industry clients with our proprietary Kelly® Helix Analytics driving cost savings.
  • A scalable solution. The program has more than doubled in the first year and we continue to scale to meet growth.
  • Strategic enhancements are an inherent part of the model.

The value: Spend under the program doubled over two years.

  • The program has more than doubled since inception with over $300M spend under management just two years later.
  • 4.4 result on program quality.
  • 12% hard dollar cost savings in years one and two.
  • 100% onboarding compliance.
  • Developed strategic roadmap for global expansions, new business leader engagement, a diversity initiative, service offering expansions, and cycle time enhancements.
  • The team receives accolades for their service delivery from hiring managers and program suppliers almost daily. 

Results

$300M+

spend under management.

12%

in hard dollar cost savings.

100%

onboarding compliance.

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