Becoming a trusted partner for a global medical equipment and technology company.

The challenge: Building stakeholder confidence and localized support.

Our client stakeholder lacked confidence in the MSP program and felt supplier activity and invoicing could be better managed in-house. 

However, this resulted in administrative burden, as well as increased markup expenditure for the organization.

The solution: Listening first, executing second. 

First, we listened. We leveraged our portfolio manager to spend time learning the client’s pain points. Having open and honest conversations resulted in collaborative SME discussion of geo-specific talent challenges. 

Then, we developed a localized preferred-supplier model focused on talent delivery in niche skillsets. This adapted model allows for face-to-face supplier contact with local hiring managers while tracking all activity in VMS.

The value: A partnership based on trust and collaboration.

Addressing the client’s concerns directly and with honest communication resulted in the most important success of the program: a partnership based on trust and collaboration.

Our client’s confidence in the program led to doubled usage of the MSP across the organization. We greatly improved overall supplier engagement, as well as more engaged manager interaction. The localized preferred-supplier model continues to provide time savings, cost savings, qualified talent and organizational alignment for our client.