"Trustworthy, industry knowledge, consultative with VMS technology, implementation expertise, and a high-touch, scalable model." --The client on why KellyOCG® was selected
The challenge: Lack of visibility leads to frustration.
Our higher education client had two manually managed programs that needed a complete transformation:
- They had no clear visibility to overall contingent labor headcount and spend with minimal governance overseeing compliance and req approval process.
- Client hiring managers were frustrated with lack of response time and poor service delivery.
- Campus events resulted in high turnover, no-shows, and unprofessional workers. The vendors were unreliable and not fully committed, causing frustration and a lack of staff.
In short, cycle time, turnover issues, and unleveraged cost savings all needed to be addressed.
The solution: Program streamlines processes and cuts turnover.
Within 90 days, KellyOCG completely transformed the business model to a high-touch, scalable solution.
- The business has grown 100% since initial implementation.
- A hybrid model that included non-clinical and clinical in a tiered supplier approach was implemented.
- A complete revamp of event staffing included a market rate analysis and built a recruitment plan that contained forecasting and implementing a check-in, lead, and back-up process. This resulted in a decrease in turnover from more than 50% to less then 10%.
- High-touch service delivery is now streamlined through processes, with a single MSP, and a governance matrix to help support escalated needs and business expansion.
KellyOCG continues to provide continuous business insights and meaningful benchmarking to ensure our client stays competitive.
The value: Incredible results enjoyed across the board.
Positive results all around have led to a contract extension.
- 71.1 Net Promoter Score
- $600K annual savings was seen through DT/OT reduction, tenure discount, market savings, and rogue spend transition.
- 30% supplier diversity (non-clinical spend).
The client is so pleased that the contract continues to be extended without competitive bidding.
